Wales > Contact us

Contact us

If you are a service user and are unable to make your appointment, please contact your case manager at your local office using the office finder below.

Dyfed Powys

Aberystwyth Office
NPS, 23 Grays Inn Road, Aberystwyth, SY23 1DE
Tel: 01970 636460
See on Google Maps
Brecon Office
NPS, Plas y Ffynnon, Cambrian Way, Brecon, LD3 7HP
Tel: 01874 614 150
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Carmarthen Office
NPS, 7a/7b Water Street, Carmarthen, Carmarthenshire, SA31 1PY
Tel: 01267 222 299
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Haverfordwest Office
NPS, 14 High Street Haverfordwest SA61 2DA
Tel: 01437 762 013
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Llandrindod Wells Office
NPS, The Lymes, Temple Street, Llandrindod, LD1 5DP
Tel: LD1 5DP
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Llanelli Office
NPS, Lloyd Street Chapel, Lloyd Street, Llanelli, SA15 2PU
Tel: 01554 773736
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Newtown Office
NPS, Straight Lines House, New Road, Newtown, Powys, SY16 1BD
Tel: 01686 611900
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Wales Probation Services, Level 3, Brackla House, Brackla Street, Bridgend, CF31 1BZ
Tel: 0800 917 9262
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Caerphilly Office
NPS, Centenary House, De Clare Court, Pontygwindy Industrial Estate, Caerphilly, CF83 3HU
Tel: 02920 760000
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Ebbw Vale Office
NPS, 50 Bethcar Street Ebbw Vale NP23 6HG
Tel: 01495 309 799
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Newport Office
NPS, Usk House, Lower Dock Street, Newport, NP20 2GD
Tel: 0163 324 7300
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North Wales

Bangor Office
NPS, Bangor Probation Office, 10 Ash Court, Parc Menai, Bangor, Gwynedd, LL57 4DF
Tel: 01248 372422
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Colwyn Bay Office
NPS, Colwyn Bay Probation Office, 25 Conwy Road, Colwyn Bay, LL29 7AA
Tel: 01492 530600
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Flint Office
NPS, Flint Probation Office, Unit 6 Acorn Business Park, Flint, CH6 5YN
Tel: 01352 792 140
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Wrexham Office
Wales Probation Services, 49-54 Chester Street, Wrexham, LL13 8BA
Tel: 0800 917 9262
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South Wales

Cardiff Office
Wales Probation Services, Castle Court, 6 Cathedral Road, Cardiff, CF11 9LJ
Tel: 02921 055517
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Cardiff Office
Wales Probation Services, 2a Lewis Street, Canton, Cardiff, CF11 6JZ
Tel: 02921 055517
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Merthyr Office
NPS, Oldway House, Castle Street, Merthyr Tydfil, CF47 8UX
Tel: 01685 728 900
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Pontypridd Office
NPS, 4-7 The Broadway Pontypridd CF37 1BA
Tel: 01443 494 200
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Swansea Office
NPS, West Glamorgan House, 12 Orchard Street, Swansea, SA1 5AD
Tel: 01792 645 505
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General enquiries

For general enquiries, please contact:

Kent, Surrey and Sussex Community Rehabilitation Company
Maidstone Corporate Centre
3rd Floor, Maidstone House
King Street
ME15 6AW

01622 239147


We work with a wide variety of organisations to help individuals make positive changes to their lives, reduce reoffending and protect the public.

Our partners from across the public, voluntary and community sectors span a range of services and specialisms.

We are continually exploring new opportunities and partnerships, particularly with SMEs and across the voluntary and community sectors, to develop and grow our work with service users.

If you’d like to explore opportunities to work in partnership with KSS CRC, please visit our
group partnership page where you can find more information and register on our partnership portal.


How to make a complaint

We aim to provide a high standard of service across our organisation. If we do receive a complaint, our aim is to try to resolve it as quickly, informally and satisfactorily as possible.

Please note: If  your complaint is about your probation officer or the way you are currently being managed, complaints should be sent to :

If your complaint relates to your time on Community Payback or the interventions you have received from Wales Probation Services, complaints should be sent to:

Kent, Surrey and Sussex Community Rehabilitation Company
Maidstone Corporate Centre
3rd Floor, Maidstone House
King Street
ME15 6AW

or email:



Service users should not use this email address to contact their case manager about their appointment or any other matter. Please telephone your case manager instead. 

We will write to you, within five working days of receiving your complaint, to explain how we will handle your complaint. This letter will give you the date when you can expect the outcome of your complaint and may include a proposal to try to resolve it informally.

We may ask an appointed investigator to interview you face-to-face to find out the nature of your complaint.

If we attempt to resolve your complaint informally but we haven’t dealt with it to your satisfaction, you can still pursue the complaint formally.

If you are still not happy with the outcome of your complaint, you can appeal in writing. We will explain the appeals process in the letter we send to you in the earlier stages of your complaint.

If you are still not satisfied with the decision, the Prisons and Probation Ombudsman can investigate:

  • Complaints prisoners, young people in detention (prisons and secure training centres), offenders under probation supervision and immigration detainees make
  • Deaths of prisoners, young people in detention, approved premises’ residents and immigration detainees due to any cause, including apparent suicide and natural causes.

Visit the Prisons and Probation Ombudsman’s website.

Or write to them at:

Prisons and Probation Ombudsman
Third Floor
10 South Colonnade
London E14 4PU

The Prisons and Probation Ombudsman will only investigate a complaint once the KSS CRC complaints process is complete.


For media and press enquiries, please email our press office:

Or call 07786624149